At Almehraab, we strive to deliver a seamless shopping experience. Please review our shipping and exchange policies carefully to ensure clarity and satisfaction.
Exchange Policy
We do not offer refunds or returns for any of our products. However, exchanges are available under the following conditions:
- An exchange request must be made within 7 days of receiving the product.
- Exchanges are allowed only if:
- The product is faulty, damaged, or defective at the time of delivery.
- The product received is different from the original order.
- Any essential items (e.g., price tags, labels, or original packaging) are missing from the delivered package.
Important: All claims must be initiated within 7 days of the delivery date.
To request an exchange:
- Email clear photos of the defective or incorrect item to sales@almehraab.com or call us at +92 328 3864070 within 7 days.
- Our team will review your claim and, upon approval, issue a replacement of the same value as the original purchase.
Conditions for Exchanges
- Customers are responsible for all shipping and handling costs associated with the exchange.
- Discounted items are not eligible for exchange.
- Unstitched articles that have been stitched will not be entertained for exchange.
- Wedding Wear and Couture dresses cannot be exchanged or returned under any circumstances.
- Premium fabrics (e.g., M. Luxe Fabrics) are non-returnable and non-exchangeable once purchased.
Order Cancellation
- Almehraab does not offer refunds or money-back guarantees on purchased items.
- Orders placed via Credit Card or PayPal may be canceled within 24 hours of placing the order. In such cases:
- A coupon of the same value will be issued, valid for 60 days, instead of a refund.
Almehraab reserves the right to cancel orders under the following conditions:
- The item is out of stock.
- Damage is found during a quality check.
- A technical error occurs during order processing.
- Credit Card or PayPal payment is declined.
We do not store credit card details nor share customer information with any third parties.
Product Disclaimer
- At Almehraab, we make every effort to ensure that product descriptions and images are as accurate as possible. However, minor variations may occur due to:
- Extra embellishments used during photo shoots.
- Lighting conditions during shoots or device display settings affecting color accuracy.
- Printing variations in catalogs or inlay cards.
- Please review product descriptions and details carefully before making a purchase to avoid misunderstandings.